Privacy Policy

Instaspin Casino respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the safeguards we employ to keep it secure. It is written in clear language so you can understand our practices and make informed choices about your data.

Scope

This Policy applies to personal information collected when you register for an account, use our website or mobile apps, contact support, or interact with our services. It covers data collected directly from you and automatically through technical systems.

Information We Collect

Account Registration Information

When you create an account with Instaspin Casino we collect information necessary to set up and manage your account, including:- full name- email address- date of birth (to confirm age)- postal address- contact telephone number- chosen username and passwordWe may also ask for proof of identity or age in limited cases to verify that account holders meet minimum age requirements.

Device and Technical Information

We collect technical details about the devices and browsers you use to access Instaspin Casino, including:- IP address- browser type and version- operating system and device identifiers- screen resolution and language settings- app version and device model (when you use our apps)This information helps us optimise performance and troubleshoot issues.

Usage Analytics and Behavioural Data

We collect information about how you use our services to improve the product and your experience. This includes:- pages and features you access- session duration and navigation paths- search terms and content interactions- aggregated engagement metricsWe use anonymised and aggregated analytics where possible so insights can be gained without identifying individuals.

Technical Logs and Operational Diagnostics

Systems generate logs that record operational events such as server errors, application crashes, authentication attempts, and other diagnostics. These logs are used to maintain service reliability and to investigate issues.

How We Use Personal Information

We use your personal information for the following primary purposes:- to create and manage your account and to provide the services you request;- to secure your account, verify your identity and age where required, and protect against unauthorised access;- to improve and personalise your experience, including content and feature recommendations;- to operate, monitor and improve platform performance and reliability;- to communicate with you about your account, service updates, and security notices;- to respond to support inquiries and manage any requests you make regarding your data;- to comply with legal and regulatory obligations and to respond to lawful requests from authorities.

We aim to limit processing to what is necessary for each purpose and employ technical and organisational controls to protect data used for these purposes.

Cookies and Tracking Technologies

Instaspin Casino uses cookies and similar technologies to provide and enhance our services. Cookies help with essential functions such as maintaining your session and remembering language preferences, as well as non-essential functions like analytics and marketing.

Types of cookies we use:

Essential cookies: required for core site functionality and secure sessions.
Performance and analytics cookies: measure usage patterns and help improve site speed and reliability.
Functionality cookies: remember preferences such as display settings.
Advertising and targeting cookies: where applicable, used to deliver relevant messaging and measure campaign effectiveness.

You can manage cookie preferences through your browser settings or the cookie consent tool available on our website. Disabling certain cookies may affect your experience or access to some features.

Communications and Marketing

We communicate with you for account-related matters (e.g., security alerts, service updates) and, where you have opted in, for marketing purposes (promotions, product news). You can manage your communication preferences at any time in your account settings or by following the unsubscribe instructions in our messages.

Push notifications and in-app messages are available on our mobile apps. These can be toggled on or off through the app settings on your device. We respect your choices and will not send marketing messages if you have opted out, though we may still send necessary service communications.

Data Sharing and Third Parties

We may share personal information with trusted third parties who perform services on our behalf, such as:- hosting and infrastructure providers (CDN and cloud services)- analytics and performance monitoring services- customer support and CRM platforms- security service providers for threat detection and mitigation- identity and age-verification providers in limited cases to confirm age or identity

When we engage third parties, we require contractual commitments that they process data only on our instructions and that they maintain appropriate security measures.

We may also disclose information if required by law or to protect the rights, safety, or property of Instaspin Casino, our users, or others, or in response to lawful requests by public authorities.

Use of Aggregated and Anonymised Data

We create aggregated, de-identified datasets from user data for analytics, product development, and reporting. Aggregated or anonymised data does not identify individuals and may be shared publicly or with partners.

Security and Account Protection

We implement technical and organisational measures to protect personal information against unauthorised access, loss, or misuse. Key protections include:- TLS encryption in transit and strong encryption at rest for sensitive data- industry-standard certificates to authenticate our services- content delivery networks and web application firewalls to help mitigate distributed attacks- regular security audits and independent assessments of systems and processes- role-based access controls and monitoring of administrative access

While we strive to protect your information, no security system is infallible. We monitor systems continuously and will notify affected users and relevant authorities of significant breaches in accordance with applicable law.

Account Access, Authentication and Session Management

You are responsible for maintaining the confidentiality of your account credentials. Best practices include using a strong, unique password and keeping login details private.

Features to enhance account security:

optional multi-factor authentication (MFA)
biometric login on supported mobile devices (Face ID, fingerprint)
automatic session timeouts and revocation of inactive sessions
notification of sign-in from new devices or locations

If you believe your account has been compromised, contact our support team immediately so we can secure the account and investigate.

Data Retention and Deletion

We retain personal information for as long as necessary to provide services, meet operational needs, and comply with legal obligations. When your account is closed or you request deletion, we will deactivate the account and remove personal data from active systems within a reasonable timeframe. Some data may be retained in backups or logs for a limited period or as required by law.

If you would like to request deletion of your personal data, see the “Your Rights” section below for how to contact us.

Your Rights

Depending on where you live, you may have the right to:- access the personal data we hold about you;- request correction of inaccurate or incomplete data;- request deletion of your personal data (subject to certain exceptions);- object to or restrict certain processing activities;- receive a copy of your data in a portable format where applicable;- withdraw consent for marketing communications at any time.

To exercise these rights, contact our privacy team using the details in the Contact section. We will respond to requests in accordance with applicable law and may ask for identity information to confirm your request.

How to Request Data Correction or Deletion

To correct or update your personal information, sign in to your account and edit your profile where possible. For other requests, send a clear description of the correction or deletion you are seeking to our privacy team. We aim to respond promptly and will confirm any actions taken.

Children and Age Restrictions

Instaspin Casino is intended for use only by persons who meet the minimum legal age for online account registration in their jurisdiction, generally 18 years or older. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a person below the minimum age, we will take steps to remove the information and close the associated account.

Platform Monitoring, Fraud and Abuse Prevention

We monitor platform activity to detect and respond to suspicious behaviour, abuse, and security incidents. Monitoring may include analysis of login patterns, device fingerprints, IP addresses, interaction logs, and other technical signals. These activities help protect user accounts and the integrity of our services. Monitoring is conducted in a privacy-conscious manner and limited to what is necessary for security purposes.

Third-Party Links and Embedded Content

Our site and apps may contain links to third-party services or embedded content. Those sites have their own privacy practices and are not governed by this Policy. We encourage you to review the privacy policies of any external sites you visit.

International Data Transfers

Personal data may be processed outside the country where you live. When transferring data internationally, we use mechanisms and safeguards required by applicable law to protect your information, such as standard contractual clauses or transfers to jurisdictions with adequate protections.

Compliance with Applicable Privacy Laws

We process personal information in accordance with applicable privacy and data protection laws. Where relevant, residents may have specific rights (for example under the UK GDPR). If you have concerns about how your data is handled, you may contact your local data protection authority.

Changes to This Privacy Policy

We may update this Policy from time to time to reflect changes in law, technology, or our practices. Material changes will be communicated through the app, website, or by email. Please review the Policy periodically to stay informed.

Contact Us

For questions, to exercise your rights, or to make a privacy-related request, contact our privacy team.

If you prefer, you may also use the in-app or account dashboard privacy request tools where available.

Effective Date

This Privacy Policy is effective as of the date posted on the website. Please check the top of the policy for the current effective date.